Bill Gatton Acura

Acura Service Center in Johnson City, TN

Making sure that your vehicle stays in optimal condition can seem like a tedious process. We at Bill Gatton Acura are here to make sure that happens in a quick and attentive manner when you pull into our service bay. Our goal is to ensure that your vehicle runs at the caliber of when you first pulled it off of the lot, so swing by today for your auto care. There isn’t a problem big or small that we can’t handle!

Service Department

Getting to work on time and in a safe manner means staying up to date of your vehicle’s required maintenance. That is why our skilled mechanics are raring and ready to assist you and give you a timeline of when you should swing by for your various fixes. For instance, it is crucial that you stay on top of your tire rotations to maximize the lifespan of your current set. That is why we stress that you swing by every 6,000 to 8,000 miles! If you want to learn more about signs of degradation, look at our Acura Tire Conditions for more information. Another common service that many forget about is getting your oil replaced in a timely manner. If this goes ignored, you might have to shell out a large sum of cash for an engine replacement, which nobody wants. Fortunately, this falls around 3,000 to 5,000 miles, which means you can pair this service with your tire rotation to save some time!

Parts Department

We at Bill Gatton Acura understand that not everything can be solved with a quick fix, and sometimes you have to simply replace the damaged part. Luckily for you, we make this process easy with our well-stocked Parts Department. Whether you need a new mirror, light, set of tires, or wiper blades, we have the entire automotive spectrum covered for your utmost convenience. In fact, you can peruse our Parts or Accessories eStore to get a better idea of what we have to offer. Just select the year and model of your Acura vehicle and you will be redirected to a screen that includes everything from engines to transmissions. If you don’t notice a specific piece that you are looking for, then don’t hesitate to tap into our Order Parts form. This feature allows you to specify exactly what need and have it shipped directly to our location. Once we receive it, we will give you a call to have it replaced.

Online Features

We aim to make the repair and upkeep process as simple as possible, and that is exactly why we allow you to get most of the process started from the comfort of your own home. If you have any questions or concerns pertaining to how your vehicle is operating, click on our Ask a Tech form located beneath the Service & Parts dropdown at the top of your screen. This feature is available 24/7, and allows you to get in touch with one of our specialists. Once we receive your inquiry, we will get back to you as soon as possible with a detailed response. After that, if you know you are long overdue for maintenance, click on the Schedule Appointment form to secure a time slot right from your mobile phone. We also suggest that you look at our specials from time to time, as they are constantly being updated and can save you some serious cash!

We hope that our Acura Service Center in Johnson City, TN, is exactly what you have been looking for. To take advantage of our fantastic offers, pay us a visit at 2909 North Roan Street in Johnson City, TN.


Contact Information

Acura Service Center in Johnson City, TN

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Dealership Information


Thank you

SnOoks Shade
Full Star Full Star Full Star Full Star Full Star

I just want to take a moment and Thank you guys for such amazing customer service that I received. Not only were you all informative,but you also treated My family like we were apart of the bill gatton family. You were willing and ready to help with every if any questions that we had. I definitely will be sending more people to your establishment

They treat every customer great.

Jake Inglewood
Full Star Full Star Full Star Full Star Full Star

They treat every customer great. They do what they say and on time. Suggest but don't push. Found them to. E very reasonable in pricing.

One of the best dealerships

China Hill
Full Star Full Star Full Star Full Star Full Star

One of the best dealerships I’ve been to in a while! Great customer service! I would definitely recommend people to come here!

Your biggest fan!!!!

Lisa Young
Full Star Full Star Full Star Full Star Full Star

I live in Knoxville but found my "dream car" here, at Bill Gatton. I bought my car back in February and in June needed some minor things done. I have a warranty but the warranty company tried to tell me nothing was covered. They said to read the fine print. I paid 1500.00 for the warranty and these common things were not covered? (Even though it said on my detailed warranty it was) I called Bill Gatton upset to say the least. They told me they would take care of everything and deal with the warranty company. Not only that, they drove me down a loaner car, picked up my car, and when mine had been repaired, drove it back here to me in Knoxville. What other place do you know that would give that kind of service? I was overwhelmed to say the least. I couldn't be happier with my car and the people at Bill Gatton (Nick especially) go above and beyond what I thought a dealership would. Thank you guys so much for the wonderful service. Your biggest fan!!!!

Highly recommend

Max Dawson
Full Star Full Star Full Star Full Star Full Star

Probably the best overall car buying experience I've ever been apart of. Me and my family have purchased over 20 vehicles in the last 20 years and this dealership went above and beyond any other car place I've been to. Drove 2 hours from Knoxville and i highly recommend them over any place in Knox hands down. Highly recommend Cory Hill as a salesmen.

Amazing customer service!

Jessica Salyers
Full Star Full Star Full Star Full Star Full Star

Amazing customer service! Unfortunately, I didn't buy my car here but after my awesome experience with the service department today, my next vehicle purchase definitely will be. Go see them, you won't be disappointed!

extremely helpful and easy to work with with

Jonathan Strader
Full Star Full Star Full Star Full Star Full Star

We worked with Chris to get our 2018 Tiguan and couldn't be more happy. Chris was extremely helpful and easy to work with with no pressure. The buying process was smooth as well with no pressure. I would recommend Bill Gatton Acura and make sure you ask for Chris.

best buying experience we have ever had!

Brandi Townsley
Full Star Full Star Full Star Full Star Full Star

My husband and I have purchased our last 3 vehicles at Bill Gatton dealerships. The service we receive is always above and beyond, however, Garrett O'Sullivan exceeded our expectations with our most recent purchase. He answered our questions promptly and handled the entire process with professionalism. We appreciate his fun personality, honesty, and speedy responses. It was by far the best buying experience we have ever had! Thanks Garrett!!

I highly recommend them!

Trish Da Silva
Full Star Full Star Full Star Full Star Full Star

My experience with Bill Gatton Acura was the best experience I have ever had with a dealership, thanks to Jeremy! He was very pleasant, I never felt pressured. He was very helpful and kind, the best car sales person I have ever met! I highly recommend them!

Garrett was awesome

Gidget Fox
Full Star Full Star Full Star Full Star Full Star

Garrett was awesome! Very nice, was not pushy. Told me facts and we bought the car. That man whom we signed papers was very informative. Loved our experience.

Customer Testimonials

Love my Honda!
Full Star Full Star Full Star Full Star Full Star

This service department is a 5 plus department in all respects. They provide outstanding service in an infectious, enthusiastic manner at a most reasonable cost.

Customer Testimonials

Full Star Full Star Full Star Full Star Full Star

I contacted Worth, a dealer here, looking for a very specific vehicle...he was GREAT to work with! Very easy, relaxed, and concerned that I get exactly what I needed. I was treated with respect, and got a fair price for a perfect vehicle. This was a great car buying experience.

Customer Testimonials

Full Star Full Star Full Star Full Star Full Star

I want to give a big thanks to David Difillippo who provided fantastic customer service, when I had an issue prior to purchasing my vehicle. David immediately took control of the situation and turned what could have been a bad experience, into a good one! He went above and beyond in making sure I had a good overall experience with the dealership. David even provided excellent customer service, after I had purchased a vehicle from the dealership. He is an excellent asset to Mazda/Acura dealership. THANKS AGAIN David for making our experience with the dealership a good one!!! I would highly recommend you to anyone looking to purchase a new or used vehicle! My daughter loves her vehicle!

Customer Testimonials

Full Star Full Star Full Star Full Star Full Star

Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.

Customer Testimonials

Mike Stout
Full Star Full Star Full Star Full Star Full Star

Most dealers are good when your purchasing but a great dealer continues after the sale. Took my new car to get Windows tinted and the Service team was as great as the sales team! Thanks to Jessie and Hilary. If your looking for a new car make sure to give them a try

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