Bill Gatton Acura
SERVICE DEPARTMENT

Our Location

Bill Gatton Acura
2909 North Roan Street
Johnson City, TN 37601

Service: 833-211-1278
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Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
SaturdayClosed
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Service Specials : COMPLIMENTARY ALIGNMENT CHECKS!!
Service Specials

COMPLIMENTARY ALIGNMENT CHECKS!!

Don't let your tires wear out before they're due to be replaced because of your alignment. Come in today for a complimentary alignment check and, if needed, receive a special price for a 4 wheel alignment. Get your tires back on the right track with our state of the art alignment machine!

Part of the Bill Gatton Experience! Not valid with any other offers.

Meet Our Service Staff

Service Manager Kevin  Lovelace
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Service Manager
Kevin Lovelace
Service Advisor Chris  Holt
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Service Advisor
Chris Holt
Service Advisor Matt  King
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Service Advisor
Matt King
Service Advisor Michael  Baldwin
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Service Advisor
Michael Baldwin
Warranty / Accounts Payable Leslie  Gwyn
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Warranty / Accounts Payable
Leslie Gwyn
Service & Parts Cashier April Maupin
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Service & Parts Cashier
April Maupin
Customer Service Felicia  Watson
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Customer Service
Felicia Watson
Elite Master Mazda Technician Robert  Dawson
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Master Acura Technician
ASE Master Certified Technician
Elite Master Mazda Technician
Elite Master Mazda Technician
Robert Dawson
ASE Master Certified Tech Mike  Smith
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ASE Master Certified Tech
Mike Smith
Master Acura Technician Derek  Bush
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Senior Mazda Technician
ASE Certified Technician
Master Acura Technician
Derek Bush
Technician Justin  Hardin
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Technician
Justin Hardin
Technician Chris  Estep
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Technician
Chris Estep
Technician Trenton  Keplinger
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Technician
Trenton Keplinger
Technician Jeremiah Lawson
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Technician
Jeremiah Lawson
Technician Ashton  Pope
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Technician
Ashton Pope
Technician Westley Horne
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Technician
Westley Horne

Contact Information


I just want to take a moment and Thank you guys for such amazing customer service that I received. Not only were you all informative,but you also treated My family like we were apart of the bill gatton family. You were willing and ready to help with every if any questions that we had. I...

- SnOoks Shade

They treat every customer great. They do what they say and on time. Suggest but don't push. Found them to. E very reasonable in pricing.

- Jake Inglewood

One of the best dealerships I’ve been to in a while! Great customer service! I would definitely recommend people to come here!

- China Hill

I live in Knoxville but found my "dream car" here, at Bill Gatton. I bought my car back in February and in June needed some minor things done. I have a warranty but the warranty company tried to tell me nothing was covered. They said to read the fine print. I paid 1500.00 for the warranty and these...

- Lisa Young

Probably the best overall car buying experience I've ever been apart of. Me and my family have purchased over 20 vehicles in the last 20 years and this dealership went above and beyond any other car place I've been to. Drove 2 hours from Knoxville and i highly recommend them over any place in...

- Max Dawson

Amazing customer service! Unfortunately, I didn't buy my car here but after my awesome experience with the service department today, my next vehicle purchase definitely will be. Go see them, you won't be disappointed!

- Jessica Salyers

We worked with Chris to get our 2018 Tiguan and couldn't be more happy. Chris was extremely helpful and easy to work with with no pressure. The buying process was smooth as well with no pressure. I would recommend Bill Gatton Acura and make sure you ask for Chris.

- Jonathan Strader

My husband and I have purchased our last 3 vehicles at Bill Gatton dealerships. The service we receive is always above and beyond, however, Garrett O'Sullivan exceeded our expectations with our most recent purchase. He answered our questions promptly and handled the entire process with...

- Brandi Townsley

My experience with Bill Gatton Acura was the best experience I have ever had with a dealership, thanks to Jeremy! He was very pleasant, I never felt pressured. He was very helpful and kind, the best car sales person I have ever met! I highly recommend them!

- Trish Da Silva

Garrett was awesome! Very nice, was not pushy. Told me facts and we bought the car. That man whom we signed papers was very informative. Loved our experience.

- Gidget Fox

This service department is a 5 plus department in all respects. They provide outstanding service in an infectious, enthusiastic manner at a most reasonable cost.

- Love my Honda!

I contacted Worth, a dealer here, looking for a very specific vehicle...he was GREAT to work with! Very easy, relaxed, and concerned that I get exactly what I needed. I was treated with respect, and got a fair price for a perfect vehicle. This was a great car buying experience.

- Sybil

I want to give a big thanks to David Difillippo who provided fantastic customer service, when I had an issue prior to purchasing my vehicle. David immediately took control of the situation and turned what could have been a bad experience, into a good one! He went above and beyond in making sure I...

- Katherine

Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.

- Greyhound

Most dealers are good when your purchasing but a great dealer continues after the sale. Took my new car to get Windows tinted and the Service team was as great as the sales team! Thanks to Jessie and Hilary. If your looking for a new car make sure to give them a try

- Mike Stout
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